Outstanding
Invoices out
Next reminder
On the free plan, invoice details lock once sent.
Your client’s email is on its way.
Overdue statements go out on a schedule you set.
Address, bank and tax details and invoice defaults, on one page.
Settings
Every new invoice starts with these details. You can still change them on a single invoice.
Billing details
Add the details your finance team needs. No account, one page.
Burr never holds your payment. These details go straight to the person invoicing you.
The creator locked this delivery to one email address. Enter the address it was sent to and we'll send a 6-digit code.
Code sent. Check your inbox.
Download links from this delivery no longer work. Contact the creator if you still need the files.
Back to dashboard
Invoice to
Selections introduces great work. Each edition features creators, studios, or businesses, shown beside the invoices people send on Burr.
It is not advertising, and nothing here is sold. Every entry is read by a person and chosen on the work.
Pricing
Pro is for people who invoice every week.
£0
£17a month
£7a month
£2each
Offered when you send
Prices in pounds. Pro renews monthly and you can cancel any time from Settings. Burr never takes a cut of your invoices. Card payments run through Stripe.
Burr builds infrastructure for creative business. Creative work has always existed. The business around it has never caught up. The problem is simple: invoices are not paid on time, more people are freelancing than ever, and the tools meant to help are overflowing dashboards with a learning curve. The solution is simple too: a web tool that helps creatives create, send and auto-chase an invoice. Straight to the point.
Our first focus is the invoice. The invoice should represent the successful completion of work. Instead, it often becomes the beginning of uncertainty: waiting, silence, and reminder emails nobody enjoys writing or receiving. Invoicing is not a feeling. It is a date, an amount and a set of terms, and it deserves the same craft as the work it pays for. We are transforming invoices from an ignorable static PDF to an auto-regulated collaborative procedure for both payer and payee: fast information extraction, guided composing, and AI agents on the chase. The point is to remove delay and confusion, keep the communication direct, and turn the emotional stress into a clear workflow.
Burr is not a debt collector, and it does not take sides. Both sides work from one record: the same invoice, the same terms and the same dates read identically to the person sending and the person paying. Late payment usually happens without a villain, so reminders inform rather than blame. If something is wrong, the client questions it through the same link and reminders pause while you talk. A collaboration should end the way it began: on good terms.
Burr is a web app for creatives, built by creatives. We did not find these problems in market research. We lived them, and we still hear them every week: from our users, and yes, from industry gossip. Every interaction teaches Burr where friction still exists, and the product keeps changing to match what people actually need.
The measure is time. You should get on Burr, spend as little of it as possible, and leave with the invoice sent or the thing you needed found. Let the tool handle the dirty part, so you can get back to the work you love. That is our position on AI too: it is a tool. It drafts reminders and reads paperwork. It does not replace anyone, and the humans stay the point. Every feature is built to save time, eliminate stress, and evolve with industry change. That is the design principle.
Alongside the tool, Selections is a curated editorial layer and nomination chain: it carries work to the people who can commission it next. Someone who knows great work tags the person who made it, each featured creator is chosen by hand and then nominates the next. No one can buy a place, and it will not become advertising. A burr travels by catching onto whoever passes by. So does good work.
Solving this problem means changing the way people view freelance work. Burr does not end with one invoice sent, chased and paid. Creative work runs in a loop: find the project, do the work, get paid, find the next one. We are building more tools on the same infrastructure, and growing a creative community that points you toward your next invoice.
Some things Burr will never do. Never take a percentage: Burr is a flat software fee, no cut of anyone's invoice. Never touch the money: clients pay you directly. Never speak in a voice that is not yours: every reminder goes out in your name and your chosen tone. Never sell data: data runs the product and nothing else. Never turn payment into a fight: no shaming, no threats, just a calm record both sides can see.
We are just getting started, and we are here for you. If you have feedback, or a problem you would like us to help solve, tell us: hi@burr.digital. It is how we choose what to build next.
What Burr holds, why, and how to have it deleted.
Burr (burr.digital) is an invoicing and delivery tool for creative freelancers, operated from the United Kingdom and available worldwide. For anything in this policy: contact us. The data controller is Burr Labs Ltd (registered in England & Wales, company no. 17329153; ICO registration reference ZC193907), which controls account data and processes invoice recipients’ details on behalf of the sender.
Account data: your email, name, studio name, and plan. Invoice data: what you put on an invoice: client name and email, amounts, line items, terms, notes, payee and bank details you choose to include, and optional payment links. Files: deliverables and proof-of-payment files you or your client upload. Technical data: hashed IP addresses and security logs (sign-ins, link opens, receipt confirmations) kept to protect the record both sides rely on. We do not run advertising trackers.
To deliver the service you asked for (contract): sending invoices, magic links, reminders, and payment records. To keep a timestamped, retained record both parties can rely on (legitimate interest of both parties). To meet legal obligations (tax, accounting, fraud prevention). Payment for Pro is handled by Stripe. Card details never touch Burr.
Infrastructure processors under contract: Supabase (database & file storage), Vercel (hosting), Resend (email delivery), Stripe (billing), Upstash (rate limiting), Cloudflare (DNS), Anthropic (AI-written payment reminders: US-based; invoice details such as amount, due date and the recipient’s name are processed to draft each reminder, and are not used to train models), Sentry (error monitoring: Functional Software Inc., US-based; receives technical error events and diagnostic metadata, with personal data minimised), and Google/Apple (only if you sign in with them). We do not sell personal data. We share it only with these processors, or when the law requires.
How long we keep it: account data for as long as your account is open (deleted on request); invoice, payment and tax records for up to 6 years to meet UK accounting and tax obligations; hashed security logs for a limited period. If you verify a student rate, we hold only the fact of verification and the academic email you used. Some processors (e.g. Anthropic, US) operate outside the UK/EU. Those transfers rely on standard contractual clauses or an adequacy decision. You can ask us to export or delete your data at any time via the Contact page.
Each delivery travels on a unique, unguessable link. Anyone holding the link can view that one invoice. Treat it like the document itself. Senders can revoke a link at any time; high-security mode additionally requires the recipient to verify their email.
Invoice records are kept while the sender’s account exists, because they are the sender’s books. Delete your account and we delete your data within 30 days, except the minimal records UK tax and accounting law requires us to keep. Wherever you are, you can ask for a copy of your data, correction, deletion, or restriction. If you are in the UK/EU you can complain to the ICO or your local authority. Email us via the contact page; we answer within one calendar month.
If someone sent you an invoice through Burr, we hold your email and the invoice details on their behalf. Contact the sender for corrections, or us to exercise your rights directly.
If this policy changes materially, account holders get an email before it takes effect.
Each section has the legal text and a plain-English summary.
Burr is operated by Burr Labs Ltd, a company registered in England & Wales under company number 17329153.
Burr provides a tool (“the Service”) enabling registered creators (“Users”) to dispatch combined deliveries of digital assets and invoices to designated recipients (“Brands”), and automates subsequent statement communications according to a fixed schedule.
You send files + invoices in one go. We mail follow-ups on a fixed schedule.
Users may attach assets as third-party links or as uploads stored on Burr's infrastructure (up to 5GB per file). Uploaded assets are held in private storage and served only via expiring signed links to verified delivery recipients. For third-party links, Burr is not liable for the availability, retention or expiry of the linked content. Burr may remove stored assets associated with revoked, settled or abandoned deliveries after a reasonable period.
Link your file host, or upload to us (5GB max). Uploads are private and only reachable through the delivery's own expiring links. If a third-party link dies, we can't recover that file.
A Brand's interaction with the magic-link confirmation constitutes acknowledgement of receipt of the assets and of the payment terms displayed. This acknowledgement is recorded as a timestamped, retained event.
When the brand clicks “confirm receipt,” they're agreeing to the terms you set. We keep a timestamp.
Statements and reminders are sent by Burr in the User's name, with replies directed to the User's email address. The User may mute, pause, or trigger individual communications. Burr does not guarantee deliverability against third-party spam filtering.
Emails go out from Burr in your name, and replies come to you. You can pause or retrigger. We cannot control spam filters.
A “final notice” statement, available upon completion of six aging cycles (“burrflake stage 6”), names a deadline after which the User may refer the debt to a recovery service of their choice. Burr does not initiate, mediate or otherwise participate in any subsequent recovery action.
When the burrflake is full, you can send a final notice with a payment deadline. What happens after that deadline is your decision. Burr takes no part in it.
Selections are editorial features, not advertising. Entries across the categories are reviewed and chosen at Burr's discretion; a submission reserves a review, not a guaranteed feature. Burr reserves the right to decline entries deemed off-category or in conflict with the editorial principles of the Service.
Selections has four categories: students (Burr Open), working creatives, brands and institutional partners. We can decline anything else.
Users must be 18 or over, provide accurate information, and keep credentials confidential. The Service may not be used to send unsolicited bulk communications, to invoice for unlawful goods or services, to misrepresent identity or amounts owed, or to harass recipients. Burr applies sending limits and may suspend or terminate accounts engaged in abuse, fraud, or breach of these terms.
Use accurate details, invoice real work, and don't send spam. Accounts that abuse Burr are closed.
The core send-and-chase flow is free. Pro is a monthly subscription billed in advance via our payment processor (Stripe); Burr never stores card details. Subscriptions renew automatically until cancelled and may be cancelled at any time, taking effect at the end of the current billing period. Fees are non-refundable except where required by law. Burr is a software fee, not a commission: Burr takes no percentage of any invoice and is never a party to the payment between User and Brand.
Sending an invoice is free. Pro is a flat monthly fee through Stripe: cancel any time and it runs to the end of the billing period. We never touch or take a cut of your invoice money. See our Refund & Cancellation policy for how cancellations and refunds work.
BURR Support is an administrative collection-assistance service available to Pro Users for overdue invoices. Burr corresponds with the Brand on the User's behalf and keeps the User informed of progress. Burr is not a law firm, regulated debt-collection agency or insurer; it does not provide legal advice, does not purchase debt, and does not guarantee recovery or any outcome. Where escalation to a third-party recovery service is appropriate, Burr will only refer with the User's express approval, and any engagement is between the User and that third party. The User may pause or withdraw a case at any time.
We chase on your behalf and show you every step. We're not lawyers or debt collectors, and we can't promise the money arrives. If it needs real recovery, we hand over only when you say so. You can pause or withdraw the case at any time.
Burr processes personal data (account details, invoice metadata, recipient email addresses, hashed technical logs) solely to operate the Service, in accordance with UK GDPR. Invoice content is exchanged between User and Brand; Burr does not sell personal data, and security-relevant events are logged with IP addresses stored only in salted, hashed form. Users may request export or deletion of their account data. Sub-processors include hosting, database, email-delivery, and error-monitoring providers (including Sentry, US-based, for technical diagnostics) within the scope needed to run the Service. Some processors are located outside the UK; transfers are made under appropriate safeguards.
Your data runs the product and nothing else. We don't sell it, we hash what we log, and you can ask for a copy or for deletion.
The Service is provided “as is”. To the maximum extent permitted by law, Burr's aggregate liability is limited to the fees paid by the User in the twelve months preceding the claim; Burr is not liable for indirect or consequential loss, including non-payment of any invoice. Nothing limits liability that cannot lawfully be limited. Users may close their account at any time; Burr may terminate for material breach. These terms are governed by the laws of England and Wales, with exclusive jurisdiction of its courts. Burr may update these terms from time to time and will give notice of material changes.
We run the tool. We are not liable if an invoice goes unpaid. Our liability is capped at what you paid us in a year. English law applies. We will tell you if these terms change.
Last updated: 4 September 2026
Burr is operated by Burr Labs Ltd, company no. 17329153, registered in England and Wales.
We want Burr to be simple to use and simple to leave. This policy explains how cancellations, refunds, and payments work for Burr subscriptions and purchases.
This policy applies alongside your legal rights as a consumer or business under UK law. Where the law provides stronger protections, those rights continue to apply.
You can cancel your Pro subscription at any time from your account: Settings → Manage billing.
Cancelling stops future renewals. You'll continue to have access to Pro features until the end of the billing period you have already paid for.
We do not provide partial refunds for unused time in a billing period, unless required by law.
If you are a consumer purchasing Pro for the first time, you may request a full refund within 14 days of your first payment, provided the subscription has not been substantially used.
To request a refund, email us with your account email and details of your request.
Pro subscriptions renew automatically at the current subscription price unless you cancel before your renewal date.
We'll send reminders about upcoming renewals so there are no surprises.
Top-up credits (“tokens”) are available immediately after purchase and do not expire.
Because they are digital credits provided instantly, they are non-refundable once purchased, unless the credits were not delivered due to a technical issue, or a refund is required by law.
If something went wrong, contact us and we'll look into it.
Student plans follow the same cancellation and refund rules as the equivalent Pro subscription or top-up purchase.
If a subscription payment fails, we'll retry the payment and let you know by email.
If payment cannot be completed, your account will move to Free. Your invoices and data remain available: only Pro features will be removed.
You can cancel Pro directly through Settings → Manage billing.
For refund requests, email hi@burr.digital with your account email and a short explanation of what happened.
We aim to respond within 2 working days. Approved refunds will be returned to your original payment method through Stripe, usually within 5 to 10 business days.
If something hasn't worked as expected, please contact us first. We're usually able to resolve issues faster directly.
If a chargeback is opened without contacting us, we may temporarily restrict account access while the payment issue is reviewed.
Nothing in this policy affects your statutory rights under UK law.
Short answers about how Burr works. Still stuck? Email us and we'll get back to you within 24 hours.
Your message is now an email in our team inbox. We read it and reply to the address you gave. Keep your reference if you want to follow up.
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How it works
Receipt on its way. Your dashboard and client book are ready.
Your dashboard and client book are ready.
Your client's link stops working, reminders stop, and the invoice leaves your dashboard and client book.
This can't be undone.
Your name shows on your dashboard. Your clients never see it.
Four steps. You never write a chase email again.
One link, one invoice, one click for the brand. No account for them, no template for you.
The brand unlocks your files by confirming receipt and terms. That's the whole handshake.
The burrflake fills in as the invoice ages. Statements go out on their own. You can be anywhere, doing anything, ignoring it beautifully.
Ledger closes. You move on. The burrflake, having done its one job, goes back to being a nice icon.
We watched someone spend six months chasing one invoice. Let Burr do that instead.
The steps the Burr team takes once you request support on an overdue invoice.
You request support on an overdue invoice. Burr receives the full record: invoice, terms, and every reminder already sent.
A Burr specialist confirms the case and sets the approach. Usually within one working day.
Burr contacts the client directly, on the record. You are not in the thread.
If it stays unpaid, Burr issues a formal demand and, with your approval, refers it to a UK recovery service.
The Burr team will take over collection. What happens next:
Burr chases this invoice for you, automatically. Set when reminders go out, choose the tone, and see exactly what's been sent.
Burr's firmest reminder: a short, direct note that the invoice is overdue and payment is needed now. It doesn't threaten debt recovery or add fees; it goes from you, and replies come back to you.
Invoice · overdue Invoice is overdue. Please complete payment when possible.
Raise a question here. Reminders pause while you and the creator resolve it, and both of you see the same record.
Invoice #BURR042 · £3,200 · due 2 November 2026. We'll set a nudge 3 days before, and again on the day.
"Net 30" means payment is due 30 days after the invoice is issued. Standard for creative work. Shorter terms (Net 7 / Net 14) get you paid faster: useful with new clients.
Burr automatically converts working days to a calendar due date for the brand. Reminders fire on the correct day either way.
The magic link will return a "this delivery has been revoked" page. Any download links from this delivery become invalid immediately. The brand gets an email letting them know to contact you directly.
Audit history is preserved. You can issue a new delivery to the same brand at any time.
Burr sends an email on each scheduled day so you don't have to chase. Toggle any of them on or off. The brand only sees one email at a time, and a polite one at that.
You're always the sender. Burr just writes the words and times the send. Reply to any email and you take over the thread.
Snapshot of what you've sent and what's landed.
Use this for your Self Assessment.
Enter your university email (.edu, .ac.uk, .edu.au and similar). We'll send a 6-digit code to confirm you're a student.
You'll need to be signed in. Verification confirms your student status only.
We sent a 6-digit code to . Enter it to unlock the £7 student rate.
Didn't get it? Send again · codes expire in 10 minutes.
If yes, you can get going right away. If you'd like a hand, we'll mark each field with a small ⓘ you can hover for context: terms, late-payment, UTR, the lot.
You can change this later in Settings.
